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You can also access customer service from within the Lavalife network.
You can call our toll-free number 1.866.554.5282 (English),1.877.256.5282 (French) or 1.866.712.9439 (Spanish) and speak with a customer service representative anytime, 24/7.
You must be 18 years of age or older to use Lavalife.
One of the best things about Lavalife is that it’s completely confidential, so you can relax and reveal your true self safely, anonymously.
Please note that a complaint submitted through the online platform will not be considered unless you have raised it with us first.*Data based on an extrapolation from Research Now survey conducted in April 2018, among a representative sample of 10671 persons aged 18 in the UK, which has been combined with the total population of this age group (Source Eurostat 2018).3% of interviewees have ever been in a relationship with someone they claim having met on Match.
We are a member of the Online Dating Association (ODA).
For more information about the terms of your profile’s extended visibility, click here. Meet singles through a shared interest at one of our many activities or over a drink at one of our free drinks events. Broad visibility of your profile: By creating your profile on Match, it will be visible on the local variants of our service which use the same platform operated under different brand names.We are committed to maintaining standards, protecting users and giving those users assurance as outlined in Our Guiding Principles. A link to our customer service arrangements is provided here.